Safety Information

Every booking is processed through Stripe. Funds are held securely in escrow and only released to the host after the booking is complete — hosts are never paid upfront, and your payment details are never stored on VenCome's own servers.

Every login requires a one-time verification code sent to your email, and hosts and listings can carry a VenCome Verified badge once reviewed. Look for the verified badge when booking, especially for higher-value or longer-term spaces.

If a listing looks wrong — spam, misleading photos, or anything that doesn't match what's described — you can report it directly from the listing page. If something goes wrong with a specific booking, you can raise a dispute from that booking directly, which pauses the payout automatically while our team reviews it.

You can also always reach us at support@vencome.com.

If your plans change, see our Cancellation Options for how refunds and released holds work for each booking type.